1. Who We Are
Camino Arbolado – Gallery Cabins is a forest retreat located at Diseminado Camino Arroyo Dehesa, Polígono 8, parcela 94, 28600 Navalcarnero, Madrid, Spain. For the purposes of the EU General Data Protection Regulation (GDPR), we are the Data Controller for the personal data we process.
Contact us at caminoarbolado@gmail.com or by phone at +34 627 81 79 74.
2. Scope of this Policy
This policy explains how we collect, use, disclose, and protect your personal data when you visit our websites, make a booking, contact us, or stay with us.
3. What Data We Collect
- Identity & contact data: name, email, phone number, address, document ID if required by local regulations.
- Booking & stay data: dates, number of guests, preferences, special requests, incident records.
- Payment data: payment method and transaction information (processed via our payment providers; we do not store full card details).
- Communications: emails, messages, reviews, and customer support records.
- Technical data: IP address, device and browser information, cookies and similar technologies (see “Cookies & Analytics”).
- Photos/Media: only if you voluntarily share them (e.g., reviews, social media tags).
4. How We Use Your Data
- To provide and manage bookings and stays (confirmations, check-in, guest registry, customer support).
- To take payments and issue invoices/receipts.
- To communicate with you about your reservation, requests, or updates to our services.
- To improve our services and website, including safety, security, and analytics.
- To comply with legal obligations, such as local tourism/guest registration rules and tax requirements.
- Marketing (only with your consent or where permitted by law). You can opt out at any time.
5. Legal Bases (GDPR)
- Contract: processing necessary to manage your booking and stay.
- Legitimate interests: site security, service improvement, and fraud prevention, provided your rights are not overridden.
- Consent: cookies/analytics and marketing communications where required. You can withdraw consent at any time.
- Legal obligation: accounting, tax, and guest registration requirements.
6. Sharing Your Data
We share data with trusted service providers (e.g., website hosting, booking/CRM systems, payment processors, email/SMS providers, analytics) under data processing agreements. We may also share data where required by law or to protect our rights or guests. We do not sell your personal data.
7. International Transfers
If personal data is transferred outside the European Economic Area, we use appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.
8. Retention
We keep personal data only as long as necessary for the purposes described above (e.g., contract performance, legal obligations) and then securely delete or anonymize it. Typical retention: booking records 6–10 years to meet accounting/tax rules; routine correspondence up to 24 months.
9. Your Rights
Subject to conditions and local law, you may have the right to access, rectify, erase, restrict processing, object, and data portability. You also have the right to withdraw consent at any time (where processing is based on consent).
To exercise your rights, contact caminoarbolado@gmail.com. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).
10. Cookies & Analytics
We use cookies and similar technologies to operate our site, remember preferences, and measure performance. Where required, we ask for your consent. You can manage cookies via your browser settings. A detailed Cookie Policy will be provided on request or linked from our site.
11. Security
We implement technical and organizational measures appropriate to the risk to protect your data, including encryption in transit, access controls, and staff confidentiality commitments.
12. Children
Our services are not directed to children under 16. If you believe a child has provided us personal data without parental consent, please contact us to request deletion.
13. Changes
We may update this policy from time to time. We will post the new version with an updated effective date.
14. How to Contact Us
Email: caminoarbolado@gmail.com
Phone: +34 627 81 79 74
Address: Diseminado Camino Arroyo Dehesa, Polígono 8, parcela 94, 28600 Navalcarnero, Madrid, Spain
